Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

Shipping Policies

Please allow up to 7 full business days for your order to be shipped or prepared and ready for pickup!

The College Store ships via UPS. There is a flat $14.95 shipping fee. Please note that orders shipped within Maryland will only ship Ground due to UPS guaranteed Ground delivery dates based on zone. Military members with an APO or FPO address please select Military Mail. UPS will not deliver to these addresses so we must ship them via the US Postal Service. Note that orders not eligible for Military Mail will be switched to UPS Ground and charged at the above mentioned rates.

Orders placed for merchandise that ships directly from a vendor will be charged by the vendor the full amount of the shipping. That amount varies with the vendor and the ordered merchandise.

Returns

Your cash register receipt, course registration form or drop slip and picture ID are required for all refunds.

We offer extended refund deadlines at the start of every term. These dates will appear below when these extended refund dates are in effect. Updated information for summer and fall will be added once the revised academic calendars are final.

For purchases made outside the designated refund periods, full refunds will be given on merchandise returned in original condition within 7 days of purchase.

EXCEPTIONS AND CLARIFICATIONS:

  • No refunds on textbooks or course materials purchased for single-session courses unless returned prior to the class meeting.
  • For other courses shorter than regular sessions, the refund deadline is 2 days after the first class meeting.
  • Shrink-wrapped items, software, and access codes may be returned only if they are unopened.
  • eTexts may have special refund conditions; these will be disclosed on your receipt.
  • Purchases made by credit card or financial aid voucher will be credited only to the original account.
  • Checks are required to clear before a refund will be issued.
  • Your original receipt, AACC Photo ID and a course schedule/bill or drop slip are required for all refunds or exchanges.

Contact Support

Contact us anytime with questions or concerns via our contact form. You can also contact our customer service department at: 410-777-2220